Usability Analysis of a Client Knowledge Portal (6 of 7)

CONTENTS
Introduction
Expert review
Task analysis
Usability testing results
Survey results
Appendix A
Appendix B

APPENDIX A

Usability testing task list
I am going to ask you to go through a number of tasks. I would like to emphasize that you are not being tested; rather we are interested in testing the site. What I want you to do is to think out loud as you perform the tasks. This may seem unnatural, but I want you to verbalize your thought processes as you perform the tasks.

1. Log in to the site.
   
2. Look up Dave Stanton’s email address.
   
3. Find out who is in the digital branding group in San Francisco.
   
4. Change your phone number in your profile.
   
5. Go back to home page.
   
6. Do a search on marketing.
   
7. Select file called “current status”. Open it. Close it and go back to site.
   
8. Find out where in the country John Quirk is located.
   
9. Change your password.
   
10. Do a search on a file called “testing.”
    
11. Find out the author’s email address.
    
12. Perform a search on a discussion group that interests you.
    
13. Performa search on another discussion group.
    
14. Submit a new project request.
    
15. Looking in the technology channel and look for white papers that look interesting to you.
    
16. If you find a listing of white papers that look interesting to you, add this page to your favorites.
    
17. Find another white paper in technology that looks relevant to you. View the white paper.
    
18. Remove the favorite that you added earlier.
    
19. Go to a discussion group within technology that looks interesting.
    
20. Add a message to this discussion group.
    
21. Find a description of the define stage in the Client process.
    
22. Find information about the deliver stage.
    
23. Look for documents pertaining to Client’s work with Pepsi.
    
24. Look for information about deliverables associated with the Client process.
    
25. Publish a document called “testing” to the documentation about Bath and Body Works.
    
26. Go to home and find the document that you just published.
    
27. Imagine it is a month from now and you wanted to find the document you just published. How would you do this?
    
28. Publish a file called “testing” using tools (or through categories, whichever method they did not use before).
    
29. Leave the Knowledge Portal.

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